Frequently Asked Questions

 

📌 Here are the most common questions about our Shapewear, Shipping, and Policies. If you need further assistance, feel free to contact us.

 

🛍️ Shapewear & Product Questions

What materials are used in your shapewear?

Our shapewear is made from high-quality, breathable, and flexible fabrics, designed to provide maximum support and comfort.

How do I choose the right size for my shapewear?

Check our Size Guide for accurate measurements. If you’re between sizes, we recommend sizing up for comfort.

Can I wear shapewear every day?

Yes! Our shapewear is designed for all-day wear, offering support and comfort. Listen to your body and adjust as needed.

How should I wash my shapewear?

Hand wash in cold water with mild detergent. Lay flat to dry. Avoid bleach, wringing, or tumble drying to preserve elasticity.

 

🚚 Orders, Shipping & Protection

Where do you ship?

We currently ship within the U.S. (More locations coming soon!)

How long will it take to receive my order?

Processing takes 1-2 business days, and shipping times vary depending on your location. Standard U.S. shipping takes 4-8 business days.

How can I track my order?

Once your order ships, you’ll receive a tracking number via email. You can track it.

What should I do if my package is lost, stolen, or delayed?

If your package is marked as delivered but hasn’t arrived, check with neighbors or your local carrier.

🚨 To be eligible for a replacement in case of loss, theft, or damage, you must have purchased "Navidium Shipping Protection" at checkout. If you did not purchase shipping protection, Fitscoulpt Motion is not responsible for lost or stolen packages.

What if I didn’t purchase Navidium Shipping Protection?

If you didn’t purchase shipping protection, you must file a claim directly with USPS or your selected carrier. Fitscoulpt Motion is not responsible for lost, stolen, or damaged packages without shipping protection.

To file a claim:

• USPS Claim Portal: USPS Claim Link

• Carrier-Specific Claims: Check the website of your selected carrier.

If you need guidance, feel free to contact us, but we cannot guarantee any resolution without Navidium Shipping Protection.

 

🔄 Returns & Exchanges

What is your return policy?

You have 15 days from delivery to request a return or exchange. Items must be clean, undamaged, and in their original packaging. Full details here.

How do I return or exchange an item?

Visit our Fitscoulpt Care Returns & Exchanges page, enter your order details, and follow the steps.

Do I have to pay for return shipping?

A small return shipping fee may apply, depending on carrier rates.

 

💳 Payments & Security

What payment methods do you accept?

We offer multiple payment options to make your shopping experience flexible and convenient:

✔️ Credit & Debit Cards – Visa, Mastercard, American Express, Discover.

✔️ Digital Wallets – Apple Pay, Google Pay.

✔️ Buy Now, Pay Later Options:

• Shop Pay Installments – Split your payment into 4 interest-free installments.

• Afterpay – Enjoy flexible payments with no interest.

• PayPal Pay Later – Pay in installments through PayPal.

Is my payment information secure?

Yes! We use encrypted and secure payment processing to protect your data. Your payment details are never stored or shared.

Do you offer payment plans or Buy Now, Pay Later options?

Yes! You can choose Shop Pay Installments, Afterpay, or PayPal Pay Later at checkout to break your payment into smaller, interest-free payments.

 

📩 Customer Support

How can I contact customer support?

You can reach us via email at e-support@smartradenetwork.com or through our Contact Us page.

What are your customer support hours?

We’re available Monday - Sunday, 9 AM - 10 PM EST.